Income Maintenance Worker 2
Keokuk, IA Keokuk, IA Full-time Full-time $45,386 - $66,394 a year $45,386 - $66,394 a year 6 days ago 6 days ago 6 days ago Job Description The Iowa Department of Public Health (IDPH) and the Department of Human Services (DHS) merged on July 1, 2022, to form one agency:
The Iowa Department of Health and Human Services (HHS).
Job Description Determining Initial and Ongoing Eligibility a.
Process applications/reviews/recertification's/redeterminations within time frames; b.
Interview applicants and clients both in person and via telephone; c.
Consult with clients and collateral contacts, both in person and via telephone; d.
Enter and review data using automated sources of information; e.
Communicate information regarding program rules, rights, and responsibilities; f.
Obtain and document necessary verifications as required by policy (income, resources, etc.
); g.
Authorize correct benefits according to program policy; h.
Documenting case actions in the case file.
Managing the Cases a.
Process review and recertification documents; b.
Process, review, and act on internal reports (not limited to DHHS, IWD, and SSA reports); c.
Process changes in eligibility factors; d.
Complete recoupments and vendor/facility adjustments; e.
Participate in the appeals and fair hearings process; f.
Make referrals to mandatory and non-mandatory services, e.
g.
CSRU, Promise Jobs, WIC, DIA, etc.
; g.
Respond to Quality Control reports and completing corrective actions when necessary; h.
Respond to case readings and completing corrective actions when necessary; i.
Manage case records according to policy/procedure; j.
Create correspondence such as requests for information; k.
Respond to customer concerns; l.
Schedule interviews and manage work time; m.
Processing appeals in accordance with policies and procedures.
The starting salary for a new state employee is expected to be at the base of the pay range.
To ensure DHHS is providing the best service to the citizens of Iowa, applicants should demonstrate exceptional customer service skills, integrity and a strong work ethic, along with the above skill set.
!!! Please include in your resume additional languages you may be able to speak, read and/or write for consideration.
Preference will be given to those candidates who have other language abilities!!! Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees.
To learn more about E-Verify, including your rights and responsibilities, please visit www.
dhs.
gov/E-Verify This position will be based in South Lee County.
Telework may be an option for this position if requested by the employee and approved by management.
Minimum Qualification Requirements Sixty semester hours (or equivalent academic units) from an accredited college or university; OR a combination of education and experience substituting the equivalent of one year of full-time public contact work experience obtaining, analyzing and/or evaluating data for each year of the required college education (on the basis that thirty semester hours is equal to one year of work experience); OR employees with current continuous experience in the state executive branch that includes experience equal to 18 months of full-time work at a Clerk Advanced level or above involving public contact experience on a regular basis in a service area.
For additional information, please click on this link to view the job description (Download PDF reader).
Join Us! Whether it's caring for those in need, making highways safer, or improving agriculture production, the work that we do matters to the people of Iowa.
We take our responsibilities and the public trust very seriously.
We are committed to delivering the services that matter most to the people of Iowa.
If you have the skills, the commitment and the desire to make a difference, then we invite you to explore the career opportunities available with the State of Iowa.
Career Choices State government is one of the largest employers in Iowa, and also one of the most diverse.
From state trooper to nurse to engineer, the state offers a wide variety of career opportunities.
Benefits The state offers paid vacation, sick time and holidays, a defined benefit retirement plan, health, dental, vision, and long-term disability insurance along with flexible spending accounts.
For more information, please visit the executive branch employee benefits website.
The State of Iowa is committed to providing an outstanding employment experience.
Check out this Benefits Beyond the Paycheck brochure (Download PDF reader).
.
Estimated Salary: $20 to $28 per hour based on qualifications.
The Iowa Department of Health and Human Services (HHS).
Job Description Determining Initial and Ongoing Eligibility a.
Process applications/reviews/recertification's/redeterminations within time frames; b.
Interview applicants and clients both in person and via telephone; c.
Consult with clients and collateral contacts, both in person and via telephone; d.
Enter and review data using automated sources of information; e.
Communicate information regarding program rules, rights, and responsibilities; f.
Obtain and document necessary verifications as required by policy (income, resources, etc.
); g.
Authorize correct benefits according to program policy; h.
Documenting case actions in the case file.
Managing the Cases a.
Process review and recertification documents; b.
Process, review, and act on internal reports (not limited to DHHS, IWD, and SSA reports); c.
Process changes in eligibility factors; d.
Complete recoupments and vendor/facility adjustments; e.
Participate in the appeals and fair hearings process; f.
Make referrals to mandatory and non-mandatory services, e.
g.
CSRU, Promise Jobs, WIC, DIA, etc.
; g.
Respond to Quality Control reports and completing corrective actions when necessary; h.
Respond to case readings and completing corrective actions when necessary; i.
Manage case records according to policy/procedure; j.
Create correspondence such as requests for information; k.
Respond to customer concerns; l.
Schedule interviews and manage work time; m.
Processing appeals in accordance with policies and procedures.
The starting salary for a new state employee is expected to be at the base of the pay range.
To ensure DHHS is providing the best service to the citizens of Iowa, applicants should demonstrate exceptional customer service skills, integrity and a strong work ethic, along with the above skill set.
!!! Please include in your resume additional languages you may be able to speak, read and/or write for consideration.
Preference will be given to those candidates who have other language abilities!!! Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees.
To learn more about E-Verify, including your rights and responsibilities, please visit www.
dhs.
gov/E-Verify This position will be based in South Lee County.
Telework may be an option for this position if requested by the employee and approved by management.
Minimum Qualification Requirements Sixty semester hours (or equivalent academic units) from an accredited college or university; OR a combination of education and experience substituting the equivalent of one year of full-time public contact work experience obtaining, analyzing and/or evaluating data for each year of the required college education (on the basis that thirty semester hours is equal to one year of work experience); OR employees with current continuous experience in the state executive branch that includes experience equal to 18 months of full-time work at a Clerk Advanced level or above involving public contact experience on a regular basis in a service area.
For additional information, please click on this link to view the job description (Download PDF reader).
Join Us! Whether it's caring for those in need, making highways safer, or improving agriculture production, the work that we do matters to the people of Iowa.
We take our responsibilities and the public trust very seriously.
We are committed to delivering the services that matter most to the people of Iowa.
If you have the skills, the commitment and the desire to make a difference, then we invite you to explore the career opportunities available with the State of Iowa.
Career Choices State government is one of the largest employers in Iowa, and also one of the most diverse.
From state trooper to nurse to engineer, the state offers a wide variety of career opportunities.
Benefits The state offers paid vacation, sick time and holidays, a defined benefit retirement plan, health, dental, vision, and long-term disability insurance along with flexible spending accounts.
For more information, please visit the executive branch employee benefits website.
The State of Iowa is committed to providing an outstanding employment experience.
Check out this Benefits Beyond the Paycheck brochure (Download PDF reader).
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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